Returns policy
These rules set out the procedure for returning and exchanging products purchased on the UAB "Siuvimo manija" website siuvimomanija.lt. They have been drawn up in accordance with the Civil Code of the Republic of Lithuania, the Law on Consumer Protection of the Republic of Lithuania and the rules for distance retail trade.
1.General provisions
As a consumer, the Buyer has the right to withdraw from the distance contract, and to return or exchange a product in accordance with these rules and the law. These rules are an integral part of the Terms and Conditions of Sale.
2.Right to withdraw from the contract within 14 days
- The Buyer has the right to withdraw from the distance contract without giving any reason and without incurring costs other than those provided for by law within 14 days of receiving the product.
- If several products ordered in one order are delivered separately, the period is counted from the day the last product is received.
3.How to notify us of withdrawal
The Buyer notifies the Seller of the decision to withdraw from the contract in writing – by e-mail to info@siuvimomanija.lt – clearly stating the decision. We recommend including in the notice:
- first name, last name and contact details;
- order number and date;
- name / model of the product being returned;
- bank account number for the refund.
Sample wording: "I hereby give notice that I withdraw from the sales contract for the following product: [model]. Order No.: [......], order date: [......]. Name: [......]. Please refund the amount paid to account [......]."
4.Return period and conditions
The Buyer must send or return the product to the Seller without undue delay and no later than 14 days after giving notice of withdrawal. The returned product must be:
- unused and undamaged, with its commercial appearance intact;
- in its original, undamaged packaging;
- complete with all accessories, components and documents (warranty card, proof of purchase).
5.When the right of withdrawal does not apply
In accordance with the Civil Code of the Republic of Lithuania, the right of withdrawal does not apply, among other things, to:
- products made to the Buyer's specifications or clearly personalised;
- products which, after delivery, are by their nature inseparably mixed with other items;
- sealed products which have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons (if the packaging seal / protective measures have been broken).
6.Return costs
- When withdrawing from the contract without a reason, the product return (shipping) costs are normally paid by the Buyer.
- When a defective or incorrectly delivered (wrong) product is returned, the return costs are paid by the Seller.
7.Refunds
We refund the amount paid (including, where applicable, the cost of the cheapest delivery offered by the Seller) no later than 14 days after receiving the notice of withdrawal. The Seller may withhold the refund until the product has been returned or until the Buyer provides proof that the product has been sent. The money is refunded to the account specified by the Buyer.
8.Defective products and warranty service
- If you notice a defect or fault in the product during the warranty period, please contact us by e-mail at info@siuvimomanija.lt or by phone at +370 685 85915.
- For warranty service or replacement, the product must be presented in its original packaging with all accessories and the proof of purchase – so the packaging must be kept for the entire warranty period (2–5 years, depending on the product).
- After agreeing with the Seller, the product is sent for service securely packed so that it is not damaged in transit.
Where to contact us about returns
E-mail: info@siuvimomanija.lt · Tel.: +370 685 85915. We will agree the return address and procedure individually.